July 25th. 2018
Our clients are very important to us, but we often have doubts and questions about the obligations we have in front of some of their demands. Especially now that many of our establishments have also incorporated the sale online or at home, it is worthwhile reviewing our obligations and our rights as stores!
Let's review what we have to do !!
THE OBLIGATION TO CHANGE THE PRODUCTS OR RETURN THE MONEY IS GIVEN IN THE FOLLOWING SUPPLIES:
WHEN THE PRODUCT IS DEFECTIVE. The customer has the right to choose between repair or replacement whenever possible and provided. If the repair is completed and once the product has been delivered, it is still unfulfilled, the customer can opt for the replacement (unless this option is disproportionate), the reduction of the price or the resolution of the contract.
WHEN, BY THE TYPE OF SALE HOW IS CONTRACTS TO DISTANCE (ON THE INTERNET, BY PHONE, BY MAIL ...) OR AT HOME, THE RIGHT OF DISPOSAL IS APPLICABLE. You have the right to return the product within 14 days after the sale and to request the return of the money. the company must inform the conditions and the term during which the withdrawal, the amount and the way of payment of the return expenses (if any) and the methods of restitution of the Well or service received (payment to the card, in cash ...).
WHEN OFFER, PROMOTION, ADVERTISING, OR THE COMPARABLE SELLING PURCHASE OF THE ESTABLISHMENT, I EXPLAIN IT.
THEREFORE, IN THE EVENT OF PRODUCTS IN PERFECT STATUS, IT IS RECOMMENDED THAT THE FOLLOWING SHALL BE CONSIDERED: IF THE COMMERCIAL ESTABLISHMENT DOES NOT REPLY TO YOUR OFFERS, ADVERTISINGS OR THE SAME ESTABLISHMENT, THEREOF MAY NOT ADMIT CHANGES TO THE PRODUCTS OR RETURNS OF MONEY.
Even so, it is preferable to inform in advance what are the conditions of the sale and put it in the own cash card. Thus we will avoid conflicts and mischief!
If the commercial establishment offers its customers and customers the possibility of product changes and money returns, it must also previously inform clearly, visibly and in writing about the conditions in which they can be made (term, place, exceptions, if any, depending on the nature of the product ...).
If the establishment offers its clients the possibility of issuing a purchase voucher, remember that you must inform and specify in the same voucher of purchase their conditions of use, especially, as regards their expiry date.